The original founder of Shapiro+Raj, Leo Shapiro, passed away on Monday at the incredible age of 94.  According to Crain’s Chicago  Business, “With supermarket Jewel Tea as his first client, Shapiro founded Leo J. Shapiro and Associates here in 1955, having learned how to… Read More

This is my first blog post in almost three weeks. A number of readers have inquired as to the reason for this tardiness. Here’s why. I’ve been finalizing the manuscript for my next book. It’s titled Marketing for Tomorrow, Not Yesterday, and is scheduled to be released… Read More

A couple of weeks ago, I wrote a blog titled “Who you gonna call? An Expert!.” In this blog I wrote about how today we have a plethora of experts. Whether it is folks giving advice to Tiger Woods on how he can fix his… Read More

It takes a million bricks to build a dam but just one loose brick to destroy it. The same principle applies to building and retaining customer loyalty. It is not the big things that cause the bricks to loosen. Everyone gets the big things right. It is the… Read More

One of my absolute favorite artists passed away on May 14. I’m talking about Riley B. King, also known as the King of the Blues, one of the most influential musicians of all time. As I was growing up, The Beatles, BB King and Eric Clapton were the… Read More

About ten years ago, when you needed specific advice or counsel, it was easy to find an expert in that field. You looked for a published author, and who was quoted and referenced by peers and other experts. A significant number of them were academicians and operators who… Read More