Winning Tomorrow’s Customers: #1 Delivering Value + Values

23 Oct, 2010 By: Zain Raj+
I spoke to two very different audiences at conferences last week. One was a global group of leading search consultants, and the second was a large group of retailers. My topic in both cases was “How your clients/you can win over the customers of tomorrow.” You’ll see my five-part… Read More
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Come see me speak in Dallas…

08 Sep, 2010 By: Zain Raj+
As most of you know, I am still settling into my new role at SolutionSet. I have declined a number of speaking opportunities during this period so I can focus on learning the business and connecting with the clients. One of the few opportunities I have accepted is to speak… Read More
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Tomorrow’s Customer – How Will You Win Them Over?

18 Mar, 2010 By: Zain Raj+
A few weeks ago, I had the pleasure of attending and speaking at the NRF’s Retail Innovation & Marketing Conference in San Francisco. Not surprisingly, everyone was talking about the tremendous impact the digital world has on retail marketing (and marketers). I addressed this topic in my presentation,… Read More
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Cultural Distinctions In Service

13 Oct, 2009 By: Zain Raj+
This past week I travelled to Asia. My first stop was in Singapore to help launch Euro RSCG’s retail and shopper marketing capability called Shop@Euro. Then I made my way to India to discuss how best to use data to gain a sustainable advantage in the new global economy. My… Read More
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Another Sign of our Decline?

08 Sep, 2009 By: Zain Raj+
I grew up in India. One of the realities there was the concept of what we called Indian Standard Time (IST). Everything would happen about 30-45 minutes after it was scheduled. The reason for this was simple. The infrastructure in those days was quite old and one would say a… Read More
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Economic Uncertainty

28 Aug, 2009 By: Zain Raj+
There is currently a great deal of conflicting data and speculation on the state of the economy. Housing starts are up while foreclosures rates also remain high. The stock market is up, but unemployment continues to climb. This confusion is creating both a sense of optimism as well continued apprehension… Read More
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